Advisory Solution Consultant

Summary

Join ServiceNow as a Hyperscaler Solution Consultant and help customers leverage the power of ServiceNow's platform integrated with leading hyperscalers (AWS, Azure, GCP). Partner with sales and alliances teams to drive cloud strategy and migration conversations. Act as a trusted advisor, guiding customers through technical and organizational concerns. Deliver clear guidance on migration scope, impact, and benefits, educating customers on performance, reliability, and compliance implications. Collaborate with hyperscaler partners and internal teams to ensure consistent messaging and customer alignment. Document and amplify best practices and customer insights. This customer-facing role requires strong communication, consulting, and technical expertise.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years in presales, solution consulting, or solution architect roles
• Proven ability to build trusted relationships with technical and non-technical stakeholder
• Strong communication, listening, and objection handling skills
• Comfortable navigating ambiguity and empathetically guiding customers through change
• Experience working with at least one major cloud provider (AWS, Azure, or GCP)
• High-level understanding of cloud infrastructure concepts: networking, availability zones, compliance, SLAs, etc
• Familiarity with cloud marketplace procurement motions and co-sell partnerships is a plus
• Ability to explain the business and technical implications of moving software and services to a cloud backend
• Hands-on experience with at least one ServiceNow product area (e.g., ITSM, ITOM, HRSD, SecOps)
• Understanding of common integrations (e.g., LDAP, CMDB, AD, MID Server) and how they might be affected during migration
• Ability to collaborate with ServiceNow architects and technical teams when deeper product expertise is needed

Responsibilities

• Partner with ServiceNow sales and alliances teams to drive customer cloud strategy and migration conversations across AWS, Azure, and GCP backends
• Act as a trusted advisor, helping customers navigate technical and organizational concerns with clarity and empathy
• Deliver clear, confident guidance on migration scope, impact, and benefits
• Educate customers on performance, reliability, integration continuity, and compliance implications of migrating to a hyperscaler
• Assist in positioning the value of hyperscaler marketplace procurement, where applicable
• Collaborate with external hyperscaler partners and internal alliances teams to ensure consistent messaging and customer alignment
• Stay informed on ServiceNow product architecture, typical customer configurations, and integration points
• Document and amplify repeatable best practices and customer insights as we scale our messaging to internal account teams impact

Preferred Qualifications

• Experience supporting customers in regulated or compliance-sensitive environments
• Exposure to cloud migration projects
• Familiarity with multi-cloud ecosystems and trade-offs between AWS, Azure, and GCP
• Experience with AI and LLM usage, integration, and implementation
• Travel, as required

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs