Agentforce Architect

Summary

Join Neocol as an Agentforce Architect and shape digital labor through AI-powered automation. Collaborate with executive stakeholders to identify operational pain points and design Agentforce strategies. Lead workshops, translate business objectives into actionable strategies, and guide technical consultants. Design and configure agents, ensuring alignment with client goals and data strategies across Salesforce and Data Cloud. Operate at the intersection of innovation and impact, turning strategic visions into transformative realities. This role requires strong collaboration, creativity, and a passion for driving value.

Requirements

• 5+ years of experience in Salesforce solution architecture, consulting, or technical leadership roles
• Proven hands-on experience designing and implementing Salesforce solutions, with a focus on AI-powered automation, Service Cloud, Sales Cloud, and/or Experience Cloud
• Deep understanding of intelligent digital labor strategies and AI agent frameworks
• Strong knowledge of Salesforce Data Cloud concepts, including data modeling, data ingestion, and unification strategies
• Demonstrated ability to translate business requirements into scalable, high-performing technical solutions
• Experience leading functional and technical workshops, executive-level discussions, and customer-facing deliverable review sessions
• Excellent communication, facilitation, and client management skills - able to bridge strategic and technical conversations seamlessly
• Agentforce Specialist certified

Responsibilities

• Partner with business and technology leaders to identify and prioritize high-value opportunities for Agentforce-driven automation and intelligent use of unified customer data through Data Cloud
• Facilitate workshops and design sessions to align Agentforce solutions - enriched by Data Cloud insights - with customer goals, operational priorities, and digital labor strategies
• Translate technical capabilities into practical business outcomes, designing future-state workflows and intelligent digital labor strategies that maximize the value of available data assets
• Own the functional and technical architecture of Agentforce solutions, incorporating scalable solutions, Data Cloud integrations, and best practices for high-performance automation
• Define detailed solution requirements and automation frameworks, ensuring alignment with the customer’s future-state vision and data readiness
• Lead and mentor technical consultants and project teams, ensuring solution excellence, adherence to security and compliance standards, and the effective use of data-driven decision frameworks
• Act as the critical bridge between executive strategy and technical implementation, ensuring that designs are innovative, executable, and data-optimized for maximum impact

Preferred Qualifications

• AI-powered workflow design in Salesforce environments
• Salesforce Data Cloud Consultant certification or hands-on experience with Data Cloud implementations
• Experience integrating external data sources into Salesforce and Data Cloud environments
• Familiarity with agile delivery methodologies, iterative solution development, and early demo-driven deployment cycles
• Experience mentoring and guiding technical delivery teams, particularly in AI or automation-related projects