AI Infrastructure Engineer

Summary

Join Gusto's IT Infrastructure Engineering team and contribute to the development of AI solutions and the overall AI strategy. As a key member, you will manage and maintain the company's infrastructure systems and networks, ensuring optimal functionality. Collaborate with internal teams to identify pain points and design AI-driven solutions to enhance productivity. Develop and deploy custom AI tools, integrating AI into existing systems and processes. Lead training sessions and contribute to AI roadmap planning, staying current on AI trends. Manage and maintain IT infrastructure, ensuring system security and performance. Support IT operations through ticket management and rotational on-call duties. Work with various technologies like VMWare, Microsoft, Veeam, Nutanix, and SRW.

Requirements

• 5+ years of IT Infrastructure experience, primarily using Python and containerizing solutions with Docker and Kubernetes in AWS and Azure environments
• 2+ years of hands-on experience building AI-centric products (machine learning, generative AI, deep learning, statistical modeling) using tools like TensorFlow, PyTorch, Cursor, Gemini, and Glean
• Strong understanding of network protocols (TCP/IP, routing, firewalls)
• Proficient in virtualization technologies including VMware, Horizon, and hyperconverged infrastructure
• Familiar with configuration management tools such as Ansible, Puppet, and Chef
• Solid grasp of backup/recovery strategies, disaster recovery planning, and security best practices
• Excellent problem-solving and troubleshooting skills
• Passionate about automation and optimizing workflows for efficiency
• Tech enthusiast always eager to explore new tools, apps, and technologies
• Strong communicator with outstanding people and collaboration skills

Responsibilities

• Collaborate with internal teams to understand workflows, identify pain points, and design AI-driven solutions that enhance productivity
• Develop, deploy, and continuously improve custom AI tools tailored to internal needs, incorporating user feedback for iterative enhancements
• Partner cross-functionally with Engineers, Designers, and other AI team members to integrate AI into existing systems and processes
• Lead training sessions and workshops to empower teams in effectively adopting AI solutions
• Contribute to AI strategy and roadmap planning, ensuring alignment with organizational goals and maximum impact
• Stay current on AI trends and emerging technologies to incorporate innovative solutions into internal tools
• Manage and maintain IT infrastructure, including installation, configuration, and troubleshooting of hardware, software, and networks
• Ensure system security, performance monitoring, and data backup/recovery to maintain efficient and secure operations
• Support IT operations through ticket management, account setup, documentation, and participation in rotational on-call duties
• Work with technologies like VMWare, Microsoft, Veeam, Nutanix, and SRW to support infrastructure and OKR-related projects

Benefits

• Our cash compensation amount for this role is targeted at $150,000/yr to $165,000/yr in Denver & most remote locations, and $180,000/yr to $200,000/yr in New York, Seattle & San Francisco Bay Area. Stock equity is additional
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required