AI Solution Engineer

Summary

Join PointClickCare, a leading health tech company, and help redefine healthcare by building and supporting AI agents and intelligent workflows using Microsoft Azure tools. This role focuses on building intelligent workflows to streamline operations and enhance customer delivery, connecting engineering and operations with AI innovation. You will build and support AI agents, design and implement AI-powered automation, collaborate with cross-functional teams, develop APIs and tools, and support testing and deployment of AI workflows. The ideal candidate possesses a Bachelor’s degree in a relevant field and 2–5 years of experience in software or cloud engineering, along with hands-on experience with Microsoft Azure services and LLMs. PointClickCare offers a competitive salary, benefits starting from day one, and a comprehensive total rewards package.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
• 2–5 years of experience in software or cloud engineering
• Hands-on experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services)
• Experience working with LLMs (OpenAI GPT, Azure OpenAI), prompt engineering, and AI-driven automation
• Proficient in Python, C#, or JavaScript/TypeScript
• Familiar with CI/CD pipelines, Git, and cloud deployment practices
• Strong problem-solving skills and eagerness to learn in a fast-moving environment

Responsibilities

• Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI, AI Foundry, Semantic Kernel, and Copilot Studio
• Design and implement AI-powered orchestration and automation for use cases such as configuration streamlining, onboarding automation, and data migration
• Collaborate with cross-functional teams (integration, implementation, product, support) to deliver high-quality, scalable AI-driven solutions
• Develop APIs, scripts, and tools to connect LLM-based agents with existing enterprise systems
• Support testing, deployment, monitoring, and continuous improvement of AI workflows in production
• Stay current with Microsoft’s AI platform roadmap and emerging industry trends
• Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams

Preferred Qualifications

• Experience building AI-powered workflows using Semantic Kernel, AI Foundry, or Copilot Studio
• Exposure to AI agent orchestration or multi-agent systems
• Familiarity with retrieval-augmented generation (RAG) or vector database integration
• Understanding of healthcare data formats (HL7, FHIR) is a strong plus
• Prior experience working in SaaS or enterprise environments

Benefits

• $139,500 - $150,000 a year
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities