Remote Alarm Operator

Summary

Join Paladin Technologies Emergency Response Center as an Alarm Operator in Victoria, coordinating emergency response for clients nationwide. On-the-job training, fast-paced environment, and flexible shifts available.

Requirements

• Ability to remain calm and provide direction while responding to an emergency situation
• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
• Ability to pay attention to detail and be able to follow instructions
• Exercise mental flexibility and situational awareness within a team-based environment
• Ability to ‘Think on your feet’ and remain calm under pressure
• Strong verbal and written communication skills
• Bilingualism (French & English) would be considered an asset
• Ability to use Microsoft based applications

Responsibilities

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

Benefits

• Extensive Health, Medical and Dental Benefits
• Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks
• Hourly Pay Range: $19ph - $22.50ph DOE