Remote Algorithmic Engineer

Summary

Join Assembled's Planning and Staffing team as an Algorithmic Scientist to drive the core design, development, and implementation of modeling and algorithmic products that predict customer support needs and generate efficient schedules.

Requirements

• 8 years of experience in a technical role at a high-growth company
• Have implemented and engrained a scientific approach in a small technology organization previously
• Experience with production machine learning systems, including activities like data cleaning, experimental design, and model deployment
• Deep understanding of operations research, optimization, applied statistics, and time-series forecasting
• Experience writing and maintaining models and pipelines in production
• Customer focus, with interest in and ability to work directly with users
• Excited to wear multiple hats, including coding, user interaction, planning, brainstorming, interviewing, and cross-functional collaboration

Responsibilities

• Drive the core design, development, and implementation of Assembled’s modeling and algorithmic products
• Predict customers’ support needs and generate accurate staffing requirements
• Model how teams can over-staff themselves to achieve inbox zero and generate efficient schedules for when they need to be on the phone compared to answering emails or chats

Benefits

• Generous medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits to spend on each: professional development, general wellness, Assembled customers, commuting and community-support agriculture (CSA)
• Paid parental leave
• Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
• 401(k) plan enrollment