rockITdata is hiring a
Amazon Connect Developer

Summary

The job description is for an Amazon Connect Developer at rockITdata, a small business specializing in management and IT services. The role involves deploying and managing Amazon Connect instances, developing contact flows, integrating with AWS services, collaborating with stakeholders, troubleshooting, optimizing, and documenting solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent field experience
• Proven experience with Amazon Connect including deployment and management of environments
• Strong understanding of AWS services, particularly Amazon Connect, DynamoDB, AWS Lambda, AWS API Gateway, and AWS IAM
• Experience in programming with languages such as Python, JavaScript, or similar
• Strong problem-solving skills and ability to work under tight deadlines
• Excellent communication skills and ability to work effectively in a team environment
• Ability to handle multiple tasks simultaneously and prioritize accordingly

Responsibilities

• Deploy and manage Amazon Connect instances
• Develop and modify contact flows
• Integrate with AWS services
• Collaborate with stakeholders
• Troubleshoot and optimize
• Documentation

Preferred Qualifications

• Certification in AWS, particularly AWS Certified Solutions Architect or AWS Certified Developer
• Experience with frontend technologies (HTML, CSS, JavaScript) for creating customer interfaces
• Previous work with CRM and ERP integrations
• Familiarity with machine learning and AI tools within AWS to enhance customer interaction
• Experience in Agile development environments
• Proactive in learning new technologies and techniques