Remote Analyst

Summary

Join Grammarly's team as an Analyst to support the Customer Success business and help customers realize value from our product. This role will involve defining metrics, investigating trends, and recommending strategies to fuel growth.

Requirements

• Has 3-6 years of relevant experience in B2B analytics
• Solves problems by searching for root causes, synthesizing quantitative and qualitative data, and clearly identifying actions to address gaps and opportunities
• Is data-driven and proficient with advanced data analysis skills, including data wrangling, querying, analysis, and visualization
• Knows our tools and has used data platforms with SQL endpoints (Databricks, Snowflake), data visualization software (Tableau, Looker), and sales automation tools (Salesforce, Pardot)
• Communicates clearly and crafts messages that resonate with each audience based on their role and context level
• Emphasizes relationships - with business partners (to understand their priorities deeply), and with cross-functional data partners (to leverage their skillset and improve the quality of your work)
• Is flexible and familiar with fast-paced, high-growth environments where priorities may change with good reason
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
• Is able to meet in person for their team’s scheduled collaboration weeks, traveling if necessary to the hub where their team is based

Responsibilities

• Define, calculate, and monitor key performance indicators for the Customer Success business
• Perform root cause analysis on our key metrics, helping to understand the behavioral drivers of our KPIs and provide actionable recommendations to management
• Leverage product adoption data, like seat utilization and feature usage, to identify the customer behavior that maximizes lifetime value (and help our sales teams drive that behavior in a repeatable fashion)
• Build predictive models that estimate customers' propensity to renew or expand their Grammarly footprint, allowing our sales reps to prioritize their time effectively
• Conduct A/B testing and other experiments to validate these recommendations and drive sustainable growth for the channel
• Use a data-driven approach to chart longer-term strategies for our Customer Success business, including how to organize territories and where to invest resources
• Collaborate with Data Science, Product, and Engineering teams to expand coverage of reliable data, automate recurring data needs, and contribute to building a solid data infrastructure for all Data teams

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and unlimited sick days
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities