Remote Alert Review Analyst

Summary

Join Tide, a rapidly growing finance platform for small businesses, as an Alert Review Analyst. You will conduct thorough profile reviews, analyze risk data, monitor compliance, and continuously improve processes. This role requires strong analytical skills, experience in fraud or financial crime, and proficiency with analytical tools. Tide offers flexible working arrangements, including remote work options, and a competitive benefits package.

Requirements

• Be willing to work in flexible shift patterns
• Have 2 to 3 years of experience in a Fraud, Financial crime and/or Credit Risk role, ideally in merchant acquiring payments fintech esp. e-commerce payments or financial institutions
• Have a strong understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring
• Have worked in cross-functional set up with strong analytical skills, data driven mindset and ability to work independently
• Have proficiency with analytical tools and visualisation software (e.g., Excel, Tableau, Looker)
• Have attention to detail and quality of the deliverables with growth mindset & extreme ownership
• Have a growth, can-do and customer oriented mindset with extreme ownership
• Have a strong understanding and experience of CDD and EDD processes

Responsibilities

• Undertake full profile reviews based on potentially suspicious triggers or periodic timeframes
• Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products
• Monitor compliance with the acquiring products’ risk appetite, acceptance and risk performance
• Adopt a continuous improvement mind-set, constantly identifying opportunities to enhance processes/procedures and adopt new tools/technologies
• Monitor performance of fraud and risk models and identify areas of improvement
• Identify further fraud and risk data and rules that can be beneficial to improve credit performance across Tide
• Manage your own case load to meet performance targets
• Consistently reach the targets for Productivity and Quality
• Establish good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements
• Treat Tide members fairly by taking responsibility to ensure that their needs are met

Benefits

• Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy, our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year
• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget