Tide is hiring a
Analyst

Summary

Join Tide on their exciting scale-up journey as a driven Alert Review Analyst and be part of something special. As the first line of defense in combating fraud, you'll monitor transactions and behaviors across our customer base, ensuring genuine members are protected while spotting and investigating potentially suspicious activity.

Requirements

• You are willing to work in flexible shift patterns
• You have 2 to 3 years of experience in a Fraud, Financial crime and/or Credit Risk role, ideally in merchant acquiring payments fintech esp. e-commerce payments or financial institutions
• Have a strong understanding of risks and relevant controls involved in B2B merchant onboarding, payments transaction monitoring (incl. declines/chargebacks/disputes) and ongoing in-life monitoring
• Worked in cross-functional set up with strong analytical skills, data driven mindset and ability to work independently
• Proficiency with analytical tools and visualisation software (e.g., Excel, Tableau, Looker)
• Attention to detail and quality of the deliverables with growth mindset & extreme ownership
• A growth, can-do and customer oriented mindset with extreme ownership
• You have strong understanding and experience of CDD and EDD processes

Responsibilities

• Undertaking full profile reviews based on potentially suspicious triggers or periodic timeframes
• Own the analysis of risk data, identify trends, red flags and develop an in-depth understanding of the risk profile of our acquiring products
• Monitor compliance with the acquiring products' risk appetite, acceptance and risk performance
• Adopt a continuous improvement mind-set, constantly identifying opportunities to enhance processes/procedures and adopt new tools/technologies
• Monitor performance of fraud and risk models and identify areas of improvement
• Identify further fraud and risk data and rules that can be beneficial to improve credit performance across Tide
• Managing your own case load to meet performance targets
• Consistently reaching the targets for Productivity and Quality
• Establishing good relationships with various departments throughout the organisation to ensure good operational synergy
• Participate in internal and external training programs related to fraud offences detection and prevention and other subjects that may form part of the day-to-day work requirements
• Treating Tide members fairly by taking responsibility to ensure that their needs are met

Benefits

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities