Analyst, Digital Merchandising

Summary

The job is for an Analyst at Loblaw Digital responsible for managing products on shoppersdrugmart.ca and the Shoppers Drug Mart app to improve customer engagement and increase sales. The candidate should have a bachelor's degree, 1-3 years of experience in merchandising or similar roles, strong analytical skills, and knowledge in SQL.

Requirements

• Completion of a bachelor’s degree (BA, BCom) or similar
• 1-3 years of experience in merchandising, category management or similar role
• Strong team player with great communication skills (verbal and written) and ability to collaborate with others to execute projects through to completion
• Strong analytical skills and proven capability to independently work with relevant tools (Excel, other internal tools)
• Knowledge in querying transactional, loyalty & web analytics raw data using SQL (using BigQuery Standard SQL)
• Ability to deal with ambiguity, self-organize, and be proactive to complete multiple tasks on time with a clear focus on quantitative results and attention to details

Responsibilities

• Manage online product enrichment process while working with cross functional teams and vendor partners to launch new products on shoppersdrugmart.ca and the Shoppers Drug Mart app
• Track products through the on-boarding process and resolve any product-level content issues such as photography, copy, tagging, inventory, and pricing to ensure items are available for purchase
• Advocate for customers' needs and provide insights to internal teams regarding site maintenance, operations, performance analysis (product/category pages), internal search improvements, and cross-functional programs for continuous growth of technology stack
• Conduct site audits to ensure online product information and product merchandising are correct
• Develop new processes and enhance existing ones to improve speed to market and efficiency
• Assist with site merchandising activities such as maintaining navigation, creating landing and category pages, implementing redirects in search, etc
• Assist with on-site reporting and analytics to provide valuable insights that inform business decisions
• Maintain & improve existing dashboards used for tracking of new launches, etc
• Monitor and audit site daily to ensure product and promotional accuracy
• Cross functional collaboration with category partners, product and tech on new launches & features

Preferred Qualifications

• Experience in eCommerce is a plus
• Experience using tools such as Tableau or Looker