Api Support Specialist

Summary

Join Thanx, a leading loyalty and guest engagement platform for restaurants, as an API Support Specialist. You will manage public API support tickets, guide customers on effective API utilization, and ensure accurate and comprehensive documentation. This role involves direct customer interaction, certifying new integrations, and collaborating with development teams. The ideal candidate possesses strong analytical and communication skills and a proactive approach to process optimization and documentation. This position offers the opportunity to work remotely in South America and contribute to a company with a strong culture and impressive investor backing.

Requirements

Demonstrate strong analytical and communication skills and a proactive approach to process optimization and documentation

Responsibilities

• Respond to customer inquiries, providing guidance on effective API utilization
• Assist new customers in the certification process for custom-built applications and web interfaces leveraging our API
• Ensure all customer-facing documentation is accurate, up-to-date, and easy to understand
• Collaborate with developers to create and refine API documentation
• Identify gaps in existing documentation and proactively address them
• Oversee the implementation and integration of the API, ensuring it meets customer needs and industry standards
• Work closely with development teams to resolve issues and ensure API robustness
• Analyze ticket trends to identify opportunities for efficiency improvements
• Contribute to scalable process automation to reduce manual tasks and improve response times

Preferred Qualifications

• Familiarity with RESTful API design principles
• Strong written and verbal communication skills in English
• Experience in a technical customer support role
• Knowledge of web development technologies and protocols
• Familiarity with tools like Zendesk analytics or Looker Studio
• Experience with Git is a plus
• Demonstrated ability to document technical processes and solutions effectively