Technical Support Specialist

Summary

Join Builder.io as a Technical Support Specialist and help customers succeed with our platform. You will manage your support queue, provide timely communication, troubleshoot and resolve issues, and escalate complex problems. Contribute to product and documentation improvements by using support insights. Collaborate with a fully remote global team, maintaining strong asynchronous communication. This role requires 2+ years of front-end development experience and excellent communication skills. Builder.io offers unlimited time off, mental health days, paid parental leave, a home office improvement budget, a learning & development budget, co-working space reimbursement, comprehensive health insurance, additional insurance options, a 401k plan, and real equity.

Requirements

• 2+ years of experience in front-end development (HTML, CSS, JavaScript); familiarity with responsive design and frameworks like React is a plus
• Excellent written and verbal communication skills in English
• A genuine passion for helping people and solving problems
• Proven experience live-coding and using tools like ChatGPT, Claude, or similar AI assistants to debug, explain code, or enhance productivity

Responsibilities

• Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers
• Troubleshoot and resolve issues , identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams
• Contribute to product and documentation improvements by turning support insights into better experiences for our users
• Collaborate within a fully remote global team, maintaining strong asynchronous communication with colleagues

Preferred Qualifications

Bonus points for experience with platforms like Shopify, Webflow, Wix, or Squarespace

Benefits

• Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
• Mental health days. We encourage you to take at least one per quarter to recharge
• Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
• $500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment
• $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
• Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space
• Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
• Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
• 401k (for US based team members). Contribute to your financial future through our Guideline plan
• Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯  (yeah, we're pretty stoked about it!)