Application Developer - CRM

Summary

Join Pantheon as a Salesforce CRM Lead, reporting to the Head of Business Systems. You will lead the development and maintenance of our Salesforce CRM and related applications, ensuring product quality, reliability, efficiency, and security. Responsibilities include leading technical design, recommending solutions, developing Salesforce configurations, handling complex solutions, performing proactive system maintenance, providing cross-functional team direction, and maintaining technical documentation. You will also mentor team members and onboard new developers. This role requires 8+ years of Salesforce experience, 3rd party application integration experience, and Salesforce.com Advanced Administrator Certification. Preferred qualifications include experience with APEX or LWC, specific 3rd party applications, data querying languages, Agile environments, and experience in high-growth SaaS companies. Pantheon offers competitive compensation, flexible time off, comprehensive medical insurance, paid parental leave, and a monthly wellness allowance.

Requirements

• Minimum 8+ years of direct experience working with Salesforce and/or other CRM administration
• Prior experience integrating 3rd party applications with Salesforce including custom integrations
• Self-starter mentality plus a natural curiosity to make things more efficient and effective
• Comfort in dealing with company personnel at all levels and ability to influence cross functional teams
• Strong attention to detail, analytical mindset, goal-oriented
• Ability to work independently or collaboratively as required
• Experienced with owning the devops process, Gearset & Github preferred
• Salesforce.com Advanced Administrator Certification required

Responsibilities

• Lead and/or influence technical design efforts to establish efficient and effective solutions to business needs
• Recommend technical solutions based on current industry best practices
• Develop and support end-to-end Salesforce configurations, declarative development, deployment practices utilizing devops tools, and related business systems initiatives
• Handle complex solutions relating not only to Org maintenance, troubleshooting errors, automation, system limits & performance, data security & governance, but also new and expanding initiatives
• Proactive system maintenance including Security Reviews, Release Updates, System Limits, Health Check, and Optimizer
• Provide direction in a cross-functional team or multiple teams, and deliver work with infrequent regular oversight
• Participate in the build and maintenance of technical documentation for all systems supported
• Provide support & mentorship for business systems & data team members
• Onboard new SFDC application developers on our Systems & DevOps processes

Preferred Qualifications

• Certifications within the SFDC Architect pyramid highly desirable
• Experience in APEX or LWC
• Zendesk, ZoomInfo, LeanData, or Gong Experience
• Data querying languages such as SOQL or SQL
• Prior experience being part of an Agile (Scrum or Kanban) environment
• Prior experience in a high-growth SaaS company

Benefits

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate