Application Developer - Intermediate

Summary

Join the Government of Alberta as an Application Developer - Intermediate! This remote role, with occasional in-office meetings in Edmonton, involves developing and maintaining ServiceNow solutions for a contact center program serving Albertans. You will design, develop, test, and implement features, troubleshoot issues, and liaise with business units. The contract runs from December 16, 2024, to March 31, 2025, with a potential 12-month extension. The position requires a strong ServiceNow background and relevant certifications. Apply now and share your resume, skills matrix, references, hourly rate, work authorization, and LinkedIn profile.

Requirements

• Provide updated Resume in word format
• Provide attached Skills Matrix and References after filling
• Provide your expected hourly rate
• Provide your Work Authorization
• Share your LinkedIn Profile ID
• Certified ServiceNow Application Developer (CAD) and/or Certified System Administrator (CSA)

Responsibilities

• Design, develop, test and implement the contact centre solution features in ServiceNow
• Troubleshoot and resolve issue in contact centre solution in ServiceNow and the integrations
• Liaises with business units and program areas to ensure solutions meet current and strategic ministry needs and requirements
• Provide ServiceNow functional and technical expertise
• Configure and customize ServiceNow modules to meet requirements ensuring the integrity and sustainability of system configuration
• Execute internal testing (unit testing) and support UAT activities
• Provide overall Technical Solution Quality Assurance (QA)
• Support warranty activities as required
• Support transition to operations (hand off) to support teams
• Provides and maintains technical documentation of design and changes
• Participates in agile delivery meetings
• Able to quickly understand application functionalities and process
• Handle and fix production defects efficiently
• Provide tracking and reporting of time and status on all work as required
• Identify and coordinate release schedules
• Ensure planned releases remain on schedule and on track

Preferred Qualifications

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