Remote Application Software Developer

Summary

The job involves providing Tier 1 and Tier 2 help desk support for logistics domain systems as a NAVSEALOGCEN ITSS - Application Software Developer. The candidate should have at least 3 years of experience in a related IT environment, preferably with experience supporting the Department of Navy logistics and supply chain business systems.

Requirements

• At least 3 years of experience in a related information technology environment providing support to users
• Active secret security clearance is required
• Exceptional customer service mannerism and attitude
• Experience with trouble ticketing systems
• Ability to validate configurations and user setups
• Strong problem-solving skills
• Ability to communicate with a wide range of users with varying degree of IT system knowledge and experience
• Ability to manage multiple trouble tickets and prioritize resolution activities
• Strong team player with ability to work with project technical resources
• Experience with JIRA or other documentation tools
• Background with agile development methodologies
• Must have or be able to achieve Cyber Security Workforce Certification, IAT-II

Responsibilities

• Provide Tier 1 and Tier 2 help desk support for a portfolio of systems supporting the logistics domain
• Respond to trouble tickets, provide recommendations, troubleshoot issues and provide support as needed to resolve user issues or to escalate the trouble ticket for resolution by a technical subject matter expert

Preferred Qualifications

Experience supporting the Department of Navy logistics and supply chain business systems or similar custom legacy portfolios