Application Support Analyst

Summary

Join BillingPlatform, a leading SaaS company, as an Application Support Analyst. You will address customer issues, troubleshoot application problems, and collaborate with internal teams to find solutions. Leveraging your product knowledge and support procedures, you will provide personalized client support. This role requires investigating code, resolving pain points, coordinating problem resolution, and performing system maintenance. You will also identify and fix bugs, write custom code, and contribute to customer professional services. BillingPlatform offers competitive compensation, a robust benefits package, and opportunities for remote or hybrid work.

Requirements

• 4-year degree in IT field, or relevant experience
• Strong sense of responsibility, self-motivation, and initiative
• Knowledge of relational databases, web technologies, and API development
• Excellent communication skills, both verbal and written
• Ability to thrive in a fast-paced, high-growth environment
• Understanding of basic billing concepts
• Customer-focused mindset with a passion for continuous learning and technical growth

Responsibilities

• Investigating situations involving existing code base to determine potential issues
• Assisting with resolution of pain points that may arise through use of our platform
• Coordinating problem resolution with various internal contacts
• Monitoring system and database feedback to prevent future issues
• Performing or assisting with customer professional service efforts
• Identifying bugs in code and devising solutions
• Performing critical system maintenance tasks
• Writing and executing custom code blocks to complete customer requests

Benefits

• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance, if working remotely
• Ability to work remote or hybrid if you are in the Denver, Colorado area