Applications Analyst II

Summary

Join WelbeHealth PACE, a company dedicated to providing comprehensive medical care and community-based services to seniors, as an Applications Analyst II. This role is responsible for enabling and supporting WelbeHealth's core and new technologies, including EMR, CRM, and home-based technologies. You will conduct training, troubleshoot issues, provide end-user support, configure systems, and maintain enterprise technologies. Additionally, you will scope, plan, and implement new technology initiatives under the direction of the Technology Director.

Requirements

• Bachelor’s degree in relevant field; additional four (4) years of experience may be substituted in lieu of education; master’s degree in relevant field preferred
• Minimum of five (5) years of experience in EMR administration and/or support; relevant experience working at an EMR company may be substituted
• Demonstrated ability to learn new technologies and systems (hardware and software)
• Experience working in a regulated quality improvement area; strong attention to detail and data accuracy
• Strong customer service orientation and experience training physicians and nurses
• Must be willing to work a varied schedule that may include evening nights, weekends, and overtime

Responsibilities

• Conduct enterprise-wide trainings focused on core technologies and new technology initiatives
• Own configuration, planning, and actualization of new market launches in our core technologies, and provide onsite ‘go live’ support for end users
• Coordinate with Training team to ensure new technologies, technology initiatives, and/or technology updates are reflected in training materials and curricula
• Travel to markets to supplement training, conduct workflow assessments, and provide onsite support on core technologies when needed
• Research, scope, plan, and implement new technology initiatives at the direction and prioritization of the Technology Director

Preferred Qualifications

Experience using or administering Salesforce or athenaHealth applications a bonus

Benefits

• Health Coverage on Day 1
• Paid Parental Leave
• 401K Match
• 17 days of paid time off in year one
• 12 company holidays
• 6 sick days
• Career path advancement and leadership opportunities