Application Support Developer

Summary

Join TouchBistro's Technology team as an Application Support Developer and contribute to the evolution of our POS system. You will troubleshoot, debug, and resolve complex production issues within our iOS applications. This role requires strong analytical and problem-solving skills, experience with Swift and/or Objective-C, and familiarity with mobile app debugging in a production environment. The team utilizes an agile-scrum methodology and values collaboration and continuous improvement. TouchBistro offers a vibrant work environment and a comprehensive benefits package.

Requirements

• You have excellent analytical, problem solving, and troubleshooting skills
• You have knowledge of Swift, Objective-C, or other mobile technologies
• You have some experience troubleshooting and debugging native mobile apps in a production setting
• You have some exposure to SQLite
• You have some exposure to troubleshooting networking and RESTful API issues
• You are able to effectively communicate and exchange information with technical and non-technical teams
• You are able to take part in an on-call rotation
• You have some experience working on teams in an agile-scrum environment

Responsibilities

• Investigate by analyzing reported issues, debugging through code, and reverse engineering systems to identify and address root causes
• Manage the Production Support ticket queue and ensure items are prioritized and communicated according to our SLAs
• Openly collaborate with your team to solve problems and learn from failures
• Keep up-to-date with best practices and tooling from iOS / Android technologies
• Openly collaborate with your team to solve problems and learn from failures

Benefits

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches