Alter Solutions Portugal is hiring a
Application Support Engineer, Remote - Portugal

Summary

The job is for an Application Support Engineer based in Portugal, working with the IT Finance Department and Resources and Skills Department. The role involves managing two applications (Scoops and Skipper), ensuring performance and operational monitoring, risk assessment, developing solutions, validating hypotheses, updating deliverables, communicating with stakeholders, and contributing to continuous improvement.

Requirements

• University graduation on IT related field
• At least 3+ years of experience in similar position
• Purchasing and management control experience
• Experienced in Application production run support, acting as Technical Leader
• Accounting scope knowledge would be a plus
• Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels
• Tools: Service Now, Jira Lanta, Oracle with PL SQL knowledge
• French (B2)

Responsibilities

• Manage the best procurement management ecosystem with 2 applications – Scoops and Skipper
• Ensure responsiveness to evolution requests, corrective maintenance requests, restoration of service, and compliance with defined SLAs
• Assess the risks that may arise during work and on the scope of responsibility
• Guarantee the objectives and the deadlines of deliveries by guaranteeing the respect of the SLAs and its regression testing within the pre-determined test coverage ratio
• Identify and request essential resources
• Develop the functional or technical macro-solution (depending on its field) by seeking, if necessary, the necessary resources and expertise
• Validate the solution, the functional or technical hypotheses (depending on its field)
• Guarantee the updating of deliverables specific to the operation of the RUN according to norms and standards
• Manage or participate in meetings and committees related to its scope of intervention
• Contribute to communication around his profession

Preferred Qualifications

• Previous background as a Technical Leader on software development
• Knowledge of Purchasing Software, e.g., Ivalua
• Experience with Oracle DB
• Experience with test tools and frameworks