Senior Application Support Engineer

Summary

Join NiCE, a global company, and become a part of the Customer Services team, a group of software engineers reinventing Application Operations. This role involves working with cutting-edge AWS technology in a fast-paced environment, deploying, monitoring, and automating a highly scalable platform. You will collaborate with talented engineers and architects, implementing custom changes, building monitoring services, and automating processes using various scripting languages. The position requires strong problem-solving skills, experience with AWS services, and expertise in managing containerized and cloud-based applications. This is an opportunity to work on critical customer problems and contribute to improving customer operations. The role offers a hybrid work model with flexibility.

Requirements

• 4+ years of relevant experience
• Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
• Strong problem solving, analytical and communication skills
• Exposure in handling complex application performance issues
• Exposure to APM tools like AppDynamics, Dynatrace
• Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN)
• Good experience in a DevOps environment / Operations team / Infrastructure Operations team
• Excellent Troubleshooting skills
• OS level knowledge (Windows or Linux)
• Database skills ( SQL ,Oracle or Postgres / Casandra)
• Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
• Ability to identify the underlying root cause of performance issues & mitigate bottlenecks
• Good understanding on Networking , Load balancers
• Good communication both written and verbal
• Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
• Experience in working with tools like OpsGenie, Nagios, Rundeck
• Good understanding in Kubernetes
• Cloud / Application level Security experience

Responsibilities

• Implementing, configuring custom changes, and deploying new Application release upgrades
• Setup new environments & deploying solutions
• Building proactive Monitoring & alerting service
• Automation using ansible, python, Perl scripting
• Setup & securing new Application instances
• Change management, Building deployment and rollback plans and procedures
• Creating and maintaining knowledge base for various technical resolutions
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
• AWS troubleshooting support
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents)
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale
• Drive customer communication during critical events
• Provide on-call off hour support and flexible to work in 24*7 shift environment

Preferred Qualifications

• Experience in Banking & Financial domain
• Has worked in an Agile / Sprint development model

Benefits

• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week