Applications Engineer

Summary

Join CPM Holdings, Inc., a global leader in process equipment, as an Applications Engineer specializing in size reduction and pelleting of Biomass and Alternative Fuels. This role involves reviewing customer equipment requirements, selecting appropriate equipment, and preparing accurate quotes. You will collaborate with a team providing technical support to North American customers, maintaining strong customer relationships, and supporting test centers. The position requires proficiency in product knowledge, troubleshooting, and effective communication. Travel up to 50%+, including internationally, is expected. This is a remote-possible position.

Requirements

• Bachelor’s or Associates degree in business or technical field
• Have excellent written and verbal communication skills
• Mechanical aptitude and the ability to communicate technical and process information both verbally and written
• High integrity and ethics
• Strong organizational and interpersonal skills
• Have a working and functional knowledge of Microsoft Office software including Outlook, Word, Excel, and PowerPoint and SAP
• Self-motivated with the ability to work independently as well as within a team setting
• Ability to travel as needed – up to 50% + possible including International

Responsibilities

• Assist customers in providing technical and or process information
• Properly size equipment and prepare quotes in SAP
• Become proficient in product knowledge, assist in troubleshooting issues, be self-motivating, and have attention to detail
• Complete tasks in a timely manner with a defined follow up practice/procedure for outstanding requests
• Be willing to travel to CPM and customer sites both domestically and internationally for customer/employee training, seminars, equipment commissioning and trade shows as assigned
• Communicate with supervisor on assignment progress, outstanding issues, customer opportunities and communications, and as required to promote company values, and financial objectives
• Maintain accurate records of opportunities, quotes and contacts
• Attend industry trade shows
• Perform additional related duties as needed or assigned
• Conduct themselves in a professional manner with both customers and colleagues

Preferred Qualifications

Customer service, sales support or project management experience

Benefits

• Paid holidays and vacations
• 401k
• Medical/dental insurance
• Tuition assistance