Applications Support Analyst

Summary

Join Basis Technologies' Applications Support team as a remote employee (U.S. and Canada only) and contribute to the success of our ad tech platform. You will troubleshoot ad campaigns, provide technical support, and collaborate with various teams. This role requires 2-3 years of experience in an online business, proficiency in SQL, and HTML/HTTP/scripting knowledge. Basis offers a competitive salary ($64,000-$104,000), benefits including 401k/RRSP matching, mental health support, paid sabbatical, and generous parental leave, and a flexible work environment. We value diversity and inclusion and are committed to providing a positive and supportive work culture. Apply today and help us build the future of ad tech!

Requirements

• 2-3 years’ experience working in an online-centric business
• Proficiency in SQL or related database query languages
• HTML, HTTP, and scripting knowledge (e.g., JavaScript, Python, etc.)
• Proven ability to independently develop holistic understanding of complex systems
• Ability to clearly explain complex technical subjects
• Excellent verbal and written English

Responsibilities

• Assisting internal teams with campaign troubleshooting
• Providing technical support and other matters impacting the ad buying process
• Producing comprehensive, prioritized issue reports to Engineering
• Liaising with Customer Success, Engineering, and Product teams on open technical issues
• Working with colleagues in Platform Operations to report integration issues with partners
• Identifying the root cause of problems and propose solutions to prevent recurrence
• Retrieving and analyze platform data from databases and our partners
• Providing Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others

Preferred Qualifications

• Engineering or Computer Science degree
• Advertising technology experience
• Programming ability

Benefits

• Competitive 401k/RRSP matching
• Mental health support
• Funded health savings account
• Paid sabbatical
• Generous parental leave
• Flexible work environment and time off policy
• Modified workweek