Applications Support Analyst

Summary

Join Basis Technologies, a leading provider of ad tech software and services, as an Applications Support Specialist. You will play a crucial role in troubleshooting ad campaigns, providing technical support, and collaborating with various teams to resolve issues. This remote position requires 2-3 years of experience in an online business, proficiency in SQL, and knowledge of HTML, HTTP, and scripting languages. Basis offers a competitive salary, comprehensive benefits, and a flexible work environment. The company is committed to fostering a diverse and inclusive culture and has received numerous awards for being a great place to work. If you're passionate about ad tech and providing excellent customer service, this is an exciting opportunity to join a growing and innovative company.

Requirements

• 2-3 years’ experience working in an online-centric business
• Proficiency in SQL or related database query languages
• HTML, HTTP, and scripting knowledge (e.g., JavaScript, Python, etc.)
• Proven ability to independently develop holistic understanding of complex systems
• Ability to clearly explain complex technical subjects
• Excellent verbal and written English

Responsibilities

• Assisting internal teams with campaign troubleshooting
• Providing technical support and other matters impacting the ad buying process
• Producing comprehensive, prioritized issue reports to Engineering
• Liaising with Customer Success, Engineering, and Product teams on open technical issues
• Working with colleagues in Platform Operations to report integration issues with partners
• Identifying the root cause of problems and propose solutions to prevent recurrence
• Retrieving and analyze platform data from databases and our partners
• Providing Raving Fan service to internal stakeholders by being highly responsive and freely sharing knowledge to improve the ability of others

Preferred Qualifications

• Engineering or Computer Science degree
• Advertising technology experience
• Programming ability

Benefits

• Competitive 401k/RRSP matching
• Mental health support
• A funded health savings account
• Paid sabbatical
• Generous parental leave
• A flexible work environment and time off policy
• Modified workweek