Application Support Analyst

Summary

Join Aledade's dynamic team as an Application Support Analyst, providing technical assistance to internal and external app users. You will be the first point of contact, offering timely support through chat, triaging tickets, and troubleshooting issues using established solutions. Your problem-solving skills and customer-focused approach are crucial for ensuring a seamless user experience. The role is flexible regarding location, allowing for remote work within the US or from the Bethesda, MD office. A minimum of one year's experience in troubleshooting application issues in healthcare settings is required, along with demonstrated competency in specific healthcare data formats and AWS navigation. An Associate Degree is also a minimum requirement. Aledade offers a comprehensive benefits package including flexible work schedules, health insurance, paid time off, parental leave, and more.

Requirements

• Minimum of one year’s experience in troubleshooting Application issues in healthcare settings
• Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
• Demonstrate ability in navigating AWS S3 folders
• Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
• Demonstrate characteristics of a team player
• Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
• Associate Degree

Responsibilities

• Assist users via chat to solve technical problems with predefined steps
• Triage incomplete tickets
• Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
• Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

Preferred Qualifications

Ability to read/write simple SQL statements or run SQL statements written by other team members

Benefits

• Flexible work schedules and the ability to work remotely are available for many roles
• Health, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners
• Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays
• 12 weeks paid Parental Leave for all new parents
• 6 weeks paid sabbatical after 6 years of service
• Educational Assistant Program & Clinical Employee Reimbursement Program
• 401(K) with up to 4% match
• Stock options