ArcGIS Enterprise Client Team Integration Product Engineer II

Summary

Join Esri as a Client Team Integration Product Engineer and collaborate with cross-functional teams to implement client team requirements in ArcGIS Enterprise.

Requirements

• 2+ years of experience with ArcGIS software, preferably ArcGIS Enterprise
• Ability to effectively communicate and collaborate with cross-functional teams
• Proven experience with project management and coordination
• Excellent problem-solving and analytical skills
• A self-driven and quality-focused mindset
• Strong organizational skills with the ability to work on several projects simultaneously
• Customer advocate and passionate about supporting users
• Bachelor’s degree in GIS, computer science, or a related field

Responsibilities

• Gather requirements from a global network of internal client teams, both new and existing
• Support software engineers with implementation of product requirements
• Troubleshoot and resolve software issues reported by customers and internal staff
• Document internal processes for onboarding and supporting client teams
• Troubleshoot and triage issues reported by customers
• Support and certify additional ArcGIS Enterprise portal capabilities, within the Map Viewer and home applications