Assistant Manager, Customer Relation

Summary

Join our team as a Customer Relationship Manager (CRM)! You will be responsible for building and maintaining strong client relationships, ensuring customer satisfaction and retention. Key duties include addressing customer inquiries, resolving issues, and identifying opportunities for growth. You will analyze customer data, collaborate with internal teams, and develop strategies to enhance customer loyalty. A bachelor's degree and proven experience in CRM, sales, or customer service are required. Excellent communication and analytical skills are essential. We offer a competitive salary, performance-based incentives, comprehensive benefits, and professional development opportunities.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience in customer relationship management, sales, or customer service
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical and data interpretation abilities
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Ability to multitask and manage multiple client accounts effectively
• Strong customer-focused mindset with a passion for building relationships

Responsibilities

• Build and maintain long-term relationships with customers
• Serve as the primary point of contact for client inquiries and concerns
• Develop personalized engagement strategies to enhance customer satisfaction
• Address customer complaints and provide solutions in a timely manner
• Monitor customer feedback and implement necessary improvements
• Track customer accounts to ensure continued engagement and retention
• Identify opportunities for upselling or cross-selling products and services
• Conduct regular follow-ups and check-ins with key clients
• Analyse customer data to identify trends and areas for improvement
• Generate reports on customer satisfaction, retention rates, and engagement
• Work closely with sales, marketing, and product teams to align customer needs with business goals
• Provide customer insights to support product development and service enhancements
• Develop strategies to enhance customer loyalty and advocacy
• Plan and execute customer engagement events, surveys, and outreach programs

Preferred Qualifications

• Experience in a specific industry (e.g., SaaS, retail, finance, healthcare)
• Knowledge of digital marketing and customer engagement strategies
• Familiarity with customer service best practices and trends

Benefits

• Competitive salary (varies based on industry and experience)
• Performance-based incentives and bonuses
• Health insurance, retirement plans, and paid leave
• Professional development opportunities and training
• Flexible work options (remote or hybrid, depending on the company)