Associate Account Manager

Summary

Join bswift as an Associate Account Manager and lead client assignments, delivering cutting-edge communication solutions. Partner with colleagues to manage client deliverables from start to finish, liaising between clients, internal teams, and vendors. You will manage multiple deliverables within larger projects, ensuring timely and high-quality results. This client-facing role requires strong project management, communication, and collaboration skills. The position offers a fun, flexible, and creative work environment with opportunities for professional growth. bswift is committed to fostering an inclusive workplace and offers a competitive compensation and benefits package.

Requirements

• Two to four years of experience in a formal project management role, preferably in employee communication
• Exceptional planning, project management, collaboration and coordination skills
• Exceptional written and verbal communication
• Excellent people and time-management skills with an eye for detail and problem-solving skills
• Experience working in workflow tools, such as Monday.com
• Proficiency with the Microsoft suite, including Outlook, Word, PowerPoint and Excel

Responsibilities

• Resolve issues, implement changes and collaborate with other bswift Engagement Agency account managers when needed to meet client objectives and company goals
• Collaborate with bswift colleagues (including the Consulting, Creative, Client Service and Implementation teams) to ensure coordination, visibility and knowledge share across bswift departments on behalf of the client; participate in client status calls and provide ongoing communication status updates
• Keep documentation and records of client interactions
• Identify ways to strengthen the client relationship and share ideas with Consulting lead
• Serve as a day-to-day contact for clients to manage the workflow of deliverables
• Create detailed schedules and setting deadlines for various stages of each deliverable
• Monitor progress, adjusting assignments and deadlines accordingly
• Utilize our project management system, Monday.com, to create schedules and manage deliverables
• Ensure timely and successful delivery of communication materials according to client needs
• Liaise between clients, internal bswift teams and vendors
• Own weekly client updates, providing progress updates and owning open items list
• Partner with vendors to manage print and digital deliverables ensuring they are distributed correctly and on schedule
• Maintain job files and ensure all final files are posted to SharePoint
• Mark up client deliverables with changes and coordinate with the creative team for updates
• Compile client changes to documents and deliverables, ensuring edits are applied across all campaign pieces where appropriate

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, English, Advertising, or Journalism
• Prior employee communication and project management experience
• Previous agency or consulting experience

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work