VGW is hiring a
Associate Account Specialist

Summary

Join VGW, a fast-growing technology company and creator of market-leading online social games, as an Account Specialist in Toronto. In this role, you will support players on the queue alongside your reports, build relationships and trust with players through friendly and helpful service, and go above and beyond to solve players' queries as satisfactorily as possible.

Requirements

• Customer service experience of 3+ years or experience supporting an Account Manager at a coordinator level
• Experience interacting with customers online, ideally via Salesforce or Zendesk
• Demonstrated understanding of building relationships with customers
• Strategic with time management, able to distinguish between what is important and what is urgent

Responsibilities

• Working a 5-day roster (Sun-Thu or Tues-Sat) to build relationships and trust with players through friendly and helpful service
• Go above and beyond to solve players’ queries as satisfactorily as possible
• Confidently handles complex player queries and diffuses heated situations
• Utilise reporting dashboards to action a set of proactive tasks to enhance key moments in our player’s journey with Chumba
• Identify & act on opportunities to sustainably retain customers, or pass high quality players to Account Managers, positively impacting Chumba’s revenue
• Educate new players about Chumba in a way that will enhance their experience with us