Remote Associate

Summary

Join Gemini as a Senior Associate in Resilience Management and contribute to the implementation of policies and procedures, risk assessments, and audits within the Technology department. As part of the Production Engineering Team, you will coordinate around BCM, Governance, Incident and Problem management, Risk, and Auditory functions for the Gemini technology group.

Requirements

• Expert Knowledge of typical technology support frameworks. Eg. ITSM, ITIL
• Knowledge of monitoring, reporting or BI tooling. Eg. Looker, Datadog
• Expert Knowledge of ITSM tooling, processes and reporting, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB
• Hands on experience developing automation in Jira, Confluence and various SaaS products including the use of API’s
• Experience writing technical documentation or designing knowledge bases
• Experience with toolings, e.g. Git, Github, Confluence and G-suite
• Knowledge of Agile methodologies
• Experience with internal and external technology audits
• Experience with incident, problem and risk management, BCM and overall operational resiliency
• Knowledge of current / pending regulatory requirements pertaining to operational resiliency
• Experience engaging with highly technical teams in order to achieve appropriate resolution outcomes in a fast paced environment
• Comprehension of devops best practices
• Effective communication skills both oral and written, and ability to present to an audience

Responsibilities

• Develop, track, review, and report on the implementation of technology processes (eg., Incident, Problem, BCM and Risk Management)
• Help technology teams design and optimize their processes, in line with Gemini’s policies
• Help technology teams manage and report on their operational responsibilities through metrics and dashboards
• Work with Audit and Risk departments to conduct audit and risk assessments of Technology

Benefits

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off