Associate Client Care Lead

Summary

Join Partum Health as an Associate Client Care Lead and make a profound impact on maternal healthcare. You will play a critical role in supporting expectant parents throughout their journey, from onboarding to ongoing care. This remote, US-based position requires a compassionate and proactive approach, strong communication skills, and experience in client-facing roles. You will manage the client intake process, engage prospective clients, oversee doula contracting, provide exceptional client support, and maintain accurate records. Success will be measured by your ability to connect more parents to quality care and exceed client targets. The position offers a competitive salary and comprehensive benefits.

Requirements

• Four year university degree required
• At least 1-2+ years of experience in a client-facing role required, such as sales, customer success, account management, ideally in a high-growth healthcare environment
• Proven track record of exceeding performance targets, particularly in client admissions or sales-related roles
• At least 1 year of CRM experience required
• Proficiency in multitasking and operating in a fast-paced environment

Responsibilities

• Drive the client intake process: Own the onboarding journey for each client, fostering strong relationships with clients and providers in order to exceed ambitious targets for connecting families with maternal health services
• Engage and nurture prospective clients: Proactively connect with expectant parents through phone and video calls, texts, and messages
• Manage end-to-end doula contracting: Oversee the full contracting process, from initial contact to securing agreements, while providing ongoing account management to ensure a seamless experience and supporting doulas as they deliver care
• Provide exceptional client support: Serve as the first point of contact for clients, responding promptly and compassionately to inquiries from patients, families, and providers
• Coordinate and schedule clinical appointments: Efficiently book and manage appointments, ensuring timely access to maternal health services
• Maintain accurate and confidential client records: Ensure meticulous documentation of patient information, consent forms, and financial details while upholding strict data privacy and compliance standards
• Champion the mission of Partum Health: Maintain a deep understanding of our services and effectively communicate our vision to prospective clients, emphasizing our commitment to improving outcomes for the whole family
• Adapt to evolving needs: Embrace organizational changes and process improvements to better serve clients and providers in a dynamic healthcare environment

Preferred Qualifications

Multilingual, Spanish-speaking candidates encouraged to apply

Benefits

• The total target base compensation for this role will be between $60,000 and $70,000 per year at the commencement of employment
• Partum Health is pleased to offer comprehensive benefits to all full-time employees
• Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Partum Health-sponsored benefits