First Help Financial is hiring a
Associate Credit Servicing Operations

Summary

Join First Help Financial as an Associate, Credit Servicing Operations, and contribute to the company's remarkable growth by matching new deals, utilizing funding resources, and providing exceptional customer service. As a remote employee, you will work 10:30am - 7:00pm EST and enjoy competitive benefits, including health insurance, retirement benefits, paid time off, bonuses, and professional development opportunities.

Requirements

• Minimum of 1 year in Funding, Underwriting, or have participated in the career rotation program within the last year
• Willing to learn and comprehend funding compliance adhering to state by state compliance standards
• Excellent communication (verbal and written) skills
• Strong customer service and de-escalation skills
• Strong leadership and interpersonal skills
• Strong analytical and organizational skills with great attention to detail
• Strong verbal and written communication skills
• Strong organizational, analytical, and problem-solving skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Match new deals to ensure the contract matches the latest loan structure offer
• Use underwriting skills and funding knowledge to help grant exceptions
• Utilize funding resources/underwriting skills to negotiate and access fees for loans that have deviated from the approved underwriting framework
• Handle escalated funding exception requests in a timely manner
• Able to give support to the funding team by learning and becoming proficient in all funding duties
• Perform additional interviews with applicants as part of a follow-up process in cases where discrepancies are identified during the funding process, warranting further investigation
• Evaluate funding underwriting review requests updating application information in a timely manner

Benefits

• Competitive health insurance
• 401(k) match
• Paid vacation
• Tuition reimbursement
• Quarterly social outings
• Monthly lunches
• Robust employee recognition and training development program