Associate Customer Success Manager

Summary

Join Calm's B2B team as an Associate Customer Success Manager and play a key role in expanding access to mental health resources. This remote position, based in the Minneapolis area, focuses on managing a large portfolio of accounts, implementing best practices, and driving customer adoption and renewal. You will build strong customer relationships, leverage technology for efficient support, and collaborate with cross-functional teams. The ideal candidate possesses program management experience, excellent communication skills, and proficiency in tools like Salesforce, Outreach, and Zendesk. This role offers a competitive salary, equity, comprehensive benefits, 401k, and flexible time off.

Requirements

• A self-starter who has past program management experience, is process oriented, with excellent organizational skills and the ability to handle & prioritize various tasks
• Intellectually curious, and show interest in understanding the “why” behind customer requirements and business processes, in order to make suggestions for continuous improvement
• Ability to collaborate with different individuals across the organization and a “roll-up the sleeves” approach to accomplish all necessary tasks
• Exceptional written communication skills
• Very comfortable using tools & technology including Salesforce, Outreach and Zendesk on a day to day basis. Comfortable running filter based reports and analyzing data to identify trends
• 2+ years of experience in a Customer Success or Account Management role

Responsibilities

• Successfully support our Calm for Business partners at scale -- build strong champions who meet and exceed their goals with Calm
• Gain a deep understanding of trends across customers’ wellness goals and help partners implement impactful engagement strategies
• Engage 1:1 with targeted customers at key points in the customer journey to ensure adoption of Calm
• Leverage tools and technology to deliver value to multiple accounts at once through many 1:1 programs, such as creating email campaigns, custom training and webinars, new collateral, and hosting office hours
• Lead and perform Business Reviews multiple times each week
• Become a Calm expert and share wellness best practices with customers
• Lead the implementation of Calm Health customers: complete technical configuration, collaborate with cross-functional partners on deliverables while clearly communicating deadlines and expectations to the customer

Preferred Qualifications

• Experience working in a fast paced startup environment
• A passion for mental fitness and well being
• Experience with project management and change management

Benefits

• Equity
• Comprehensive benefits
• 401k
• Flexible time off