Associate Customer Success Manager

Summary

Join Owner.com, a rapidly growing, remote-first company, as an Associate Customer Success Manager! Manage a portfolio of 120+ restaurant customers, focusing on maximizing product adoption, delivering value, and mitigating churn. You'll engage with at-risk customers, generate brand ambassadors, and identify growth opportunities. This role offers a chance to influence product development and the customer journey. Success is measured by key performance metrics like revenue retention and customer engagement. This remote position is open to candidates in Mexico City or Bogotá, Colombia. The ideal candidate is proactive, adaptable, and possesses strong interpersonal skills.

Requirements

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results
• Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• A background in B2B2C, ideally within the food/hospitality and technology space. You are familiar with industry trends and competitive dynamics and eager to share that knowledge with your team
• A commitment to personal growth and continuous development
• Full fluency in English: reading, writing, and speaking

Responsibilities

• Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle
• Engage with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks
• Generate brand ambassadors and uncover expansion opportunities to drive growth
• Influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings
• Deliver a world-class customer experience in collaboration with our Launch and Support teams
• Help customers improve ROI through strategic, personalized advice and solutions
• Drive customer retention by reducing churn and enhancing satisfaction
• Play an integral role in refining health metrics and scaling success across our customer base
• Expand Owner.com’s footprint by uncovering and driving growth opportunities

Preferred Qualifications

Experience working in a restaurant, bringing additional perspective to the role

Benefits

• The estimated base salary for this role is in the local equivalent of $30,000 to $35,000 USD
• Comprehensive health coverage
• Remote-first work environment
• Unlimited PTO