Associate Customer Success Manager

Summary

Join Fleetio's growing Scaled Customer Success team as an Associate Customer Success Manager! You will manage a portfolio of up to 1,200 accounts with 1-200 assets, helping them achieve their goals using a digital-first approach. Responsibilities include goal setting and tracking, expanding product adoption, identifying expansion opportunities, and cross-functional collaboration. The ideal candidate is personable, analytical, detail-oriented, and persistent, with a proven track record of customer success in a SaaS environment. Fleetio offers a dynamic and supportive work environment with excellent growth opportunities. We are a modern software platform helping organizations manage fleet operations, recently raising $450M in Series D funding. This is a remote-friendly position.

Requirements

• 2+ years of experience in a customer-facing role within a SaaS environment, with a focus on customer satisfaction, adoption, and retention
• Proficiency with systems such as Salesforce, Asana, Gainsight, Front, and similar tools
• Comfortable interacting with customers at all stages of their journey
• Impeccable written and verbal communication skills
• Meticulous and precise when executing tasks, with great attention to detail
• Strong team player and self-starter who can work autonomously
• Empathetic and dedicated to helping and serving customers to become advocates for Fleetio
• Passionate about organization, with the ability to adhere to and improve organizational systems, always seeking ways to reduce redundant work
• Comfortable with change, experimentation, and trying new ideas

Responsibilities

• Engage with targeted customers at critical stages in their journey to ensure Fleetio's adoption and growth
• Work closely with customers to assess their goals and existing business practices
• Analyze customer accounts to identify areas for improvement and provide our customers with best practices and strategic guidance
• Utilize tools and technology to deliver value to multiple accounts simultaneously through 1:many programs, collaborating with our Customer Success Programs Team (including email campaigns, customer training/webinars, collateral, and hosting office hours)
• Act as the voice of the customer and influence the product development roadmap
• Collaborate with Product and Customer Education Teams to maximize customer growth potential and enhance their experience

Preferred Qualifications

Experience in fleet, telematics, or automotive technology is a plus

Benefits

• Multiple health/dental coverage options (100% employee coverage, 50% coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012 #LI-REMOTE