Associate Customer Success Manager

Summary

Join HubSpot as an Associate Customer Success Manager and help customers find solutions to their challenges. You will collaborate with a team to manage customers, drive programs and strategies for growth, engage customers through various channels, utilize HubSpot tools to enhance product value, and partner with internal teams. This role requires fluency in English and French, excellent problem-solving skills, aptitude for learning software, prior customer service experience, strong communication skills, and the ability to manage multiple priorities. The ideal candidate will have experience using data and analytics, thrive in a fast-paced environment, and consistently exceed goals. HubSpot offers a flexible work environment and opportunities for professional growth.

Requirements

• Fluency in English and French, with strong verbal and written communication skills in both
• Excellent problem solving, self starter, critical thinking and presentation skills
• Aptitude for learning software
• Prior experience in a customer service, project based or consulting role
• A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
• Ability to manage multiple priorities while maintaining strict attention to details
• Strong communication skills across diverse mediums .call , email, presentations, facilitations - .this is a scale team!
• The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
• A verifiable track record of consistently meeting and exceeding goals
• Experience working with evolving priorities—you're agile, proactive, and comfortable navigating ambiguity as customer needs and business strategies shift

Responsibilities

• Work collaboratively in a team of CSMs managing a shared install base of customers
• Collaborate on plays to drive programmes and strategies to help our customers grow at scale
• Engage customers via both inbound shared email inbox and proactive outreach—including facilitation in a group setting—resolving customer needs by aligning them with the right resources
• Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching
• Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
• Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
• Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time

Benefits

• At HubSpot, we value both flexibility and connection
• Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process