Associate Customer Support Specialist

Summary

Join DeleteMe, a rapidly growing online privacy company, as an Associate Customer Support Representative! Reporting to the Customer Support Team Lead, you will interact with customers, resolving support requests via Zendesk and answering pre-sale inquiries. After thorough training, you will educate customers on privacy best practices, document case information, partner with internal teams on complex issues, and identify UI issues. This role requires customer support experience, strong communication skills, and problem-solving abilities. DeleteMe offers comprehensive health benefits, flexible work schedule, 100% remote work, generous 401k matching, paid time off, and more.

Requirements

• Previous experience in customer support or a similar role
• Strong communication and interpersonal skills, including written skills
• Adept troubleshooting, problem-solving, and critical thinking
• Passion for learning and an ability to communicate complex issues in a clear and educational manner
• Ability to adapt to rapid changes in the workplace
• Proficient in using technology and navigating multiple system

Responsibilities

• Educate customers on privacy best practices
• Document information about the case, resolution, or feedback in order to help inform the strategic direction of the company
• Partner with internal teams to resolve complex issues while championing our customers’ needs throughout the process
• Resolve inquiries received via web, email, and internal ticketing system in a timeframe consistent with department and team service levels and goals
• Identify potential user interface issues
• Elevate customer issues that cannot be resolved to the Deleteme Support team lead

Benefits

• Comprehensive health benefits
• Flexible work schedule
• 100% work from home
• Generous 401k matching
• Paid time off
• 13 company paid holidays
• Childcare expense reimbursement
• Fitness reimbursement
• Birthday time off