Fleetio is hiring a
Associate Customer Support Specialist
closedFleetio
π΅ ~$35k-$38k
πRemote - United States
Summary
Join our team as an Associate Customer Support Specialist and provide exceptional customer service while resolving complex technical issues with our fleet management software.
Requirements
- Previous experience in a customer support or technical support role, preferably in the software industry
- In-depth knowledge of fleet management software and related technologies is a plus!
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely
- Customer-centric mindset with a passion for delivering exceptional support experiences
- Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously
- Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools
Responsibilities
- Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio
- Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy
- Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations
- Investigate complex software issues reported by customers, collaborating with Support Specialists, SMEβs, and Shift Leads teams to identify and escalate customer issues to the appropriate team
- Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives
Benefits
- Multiple health/dental coverage options
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO - 4 weeks
- 12 company holidays + 2 floating holidays
- Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
- FSA & HSA options
- Short and long term disability (short term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing funds - $150 quarterly
- Business expense stipend - $125 quarterly
- Mac laptop + new hire equipment stipend
- Monthly catered lunches
- Fully stocked kitchen with tons of drinks & snacks
- Remote working friendly since 2012
This job is filled or no longer available
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