Fleetio is hiring a
Associate Customer Support Specialist

closed
Logo of Fleetio

Fleetio

πŸ’΅ ~$35k-$38k
πŸ“Remote - United States

Summary

Join our team as an Associate Customer Support Specialist and provide exceptional customer service while resolving complex technical issues with our fleet management software.

Requirements

  • Previous experience in a customer support or technical support role, preferably in the software industry
  • In-depth knowledge of fleet management software and related technologies is a plus!
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely
  • Customer-centric mindset with a passion for delivering exceptional support experiences
  • Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously
  • Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools

Responsibilities

  • Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio
  • Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy
  • Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations
  • Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, and Shift Leads teams to identify and escalate customer issues to the appropriate team
  • Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives

Benefits

  • Multiple health/dental coverage options
  • Vision insurance
  • Incentive stock options
  • 401(k) match of 4%
  • PTO - 4 weeks
  • 12 company holidays + 2 floating holidays
  • Parental leave- birthing parent (12 weeks paid) non-birthing (4 weeks)
  • FSA & HSA options
  • Short and long term disability (short term 100% paid)
  • Community service funds
  • Professional development funds
  • Wellbeing funds - $150 quarterly
  • Business expense stipend - $125 quarterly
  • Mac laptop + new hire equipment stipend
  • Monthly catered lunches
  • Fully stocked kitchen with tons of drinks & snacks
  • Remote working friendly since 2012
This job is filled or no longer available

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