Associate Director, CX

Summary

Join Code and Theory's engineering team as an Associate Director and play a pivotal role in driving technical leadership, hands-on coding, and successful project delivery. You will mentor team members, act as a trusted advisor to clients, and lead innovative projects. This role requires a blend of strategic thinking, technical expertise, and strong leadership skills. You will work with cutting-edge technologies like React and TypeScript, managing multiple client accounts and contributing to organizational growth. The position demands significant experience in web application development and team leadership. Code and Theory offers a remote-first approach and a collaborative work environment.

Requirements

• 16-21 years of total experience out of which 5+ years of hands-on experience building web applications using TypeScript (NextJS, React)
• Proven track record of successfully managing technical delivery and leading teams to achieve ambitious goals
• Strong experience in stakeholder management and building client trust
• Deep expertise in architecture, design, and emerging technologies with a consultative approach
• Experience mentoring and developing technical talent, with a passion for growing leadership skills within teams
• Demonstrated ability to drive innovation and align technical solutions with organizational strategy
• 4+ years of experience in setting up and maintaining web servers
• Proficiency in HTML5, CSS3 and Javascript ES6
• Proficiency in Tailwind, Bootstrap and SCSS is a must
• Proficiency in React state management libraries like Redux, Zustand and XState
• Experience using component library like Radix UI, ShadCN
• Experience in building reusable code and libraries
• Proven record of building large frontend applications with focus on scalability, performance and accessibility (a11y)
• Experience handling multiple client accounts and successful delivery of projects with high code quality and on time delivery
• Experience with API integrations including REST or GraphQL
• Experience troubleshooting CI/CD pipelines, hosting services
• Experience managing the full SDLC in version control systems (Git, GitHub) and modern development workflows (Agile, SCRUM)
• Experience building cross browser compatibility applications that work seamlessly across all browsers
• Exposure to Cloud services like AWS, Azure, GCP
• Experience with at least one headless CMS (Contentful, Sanity, or similar) with SSR
• Experience collaborating effectively within an agile development environment
• Experience addressing client concerns, providing regular updates, and maintaining trust through transparent communication
• Experience leading the team through challenges, aligning efforts toward common goals, and driving the team to the finish line
• Guiding the teams on best practices, emerging technologies, and innovative approaches to achieve business objectives
• Fostering a culture of continuous learning, collaboration, and innovation within the team. Identify and nurture talent to build high-performing teams
• Must be a clear communicator and represent projects with internal and external stakeholders with technical fluency
• Solid foundation in building scalable and performant systems
• Able to mentor junior engineers and contribute to technical decision-making
• BS or MS in Computer Science or equivalent
• Excellent communication and interpersonal skills

Responsibilities

• Hands-on development of user-focused immersive, responsive web applications; advocating for clean code, testing, process refinements, and continuous improvements
• Leverage advanced TypeScript/JavaScript frameworks (NextJS, React, Angular, Vue, Svelte, etc) as well as modern styling frameworks (Tailwind, MUI, CSS Modules, etc) on modern content, commerce, or custom applications
• Take ownership of end-to-end delivery for critical projects, ensuring technical excellence and timely execution
• Provide strategic direction on architecture, design, and technology adoption
• Contribute to Technical Approach documents and propose plan to implement the solution technically to deliver within the budgeted timeline
• Build and nurture relationships with clients and stakeholders, ensuring alignment of technical solutions with business needs. Experience with North America clients preferred
• Demonstrate exemplary leadership skills by fostering a positive, inclusive, and high-energy work environment
• Lead the ideation and development of innovative solutions that add value to projects and align with organizational goals
• Groom and mentor the next generation of technical leaders within the organization
• Work on all aspects of web products, including implementation of the design wireframes, animation/motion, business logic, interfaces to the backend APIs, incorporating analytics & SEO, performance and security, CI/CD pipelines
• Implement best practices for maintaining high standards of quality delivery
• Optimize user interfaces for performance, scalability, and accessibility, ensuring a seamless user experience across devices and screen sizes
• Define, validate, implement, and test your approach to building scalable and performant software
• Collaborate with our design and product teams to identify and implement innovative technology solutions that enhance customer experiences and drive conversion
• Work with the quality assurance team to setup and complete testing activities in scope for the project
• Setup necessary deployment pipelines and environments in collaboration with DevOps
• Develop, and maintain reusable web software components/libraries for internal use to maximize development efficiency
• Be proactive and results-oriented with a strong desire to learn and grow
• Act as a product evangelist with a deep curiosity about technology trends
• Cultivate a collaborative working environment and a culture of technical ownership

Preferred Qualifications

• Experience implementing performant Animations using libraries like Framer Motion, React-spring
• Experience with Angular / Vue and Data Visualisation frameworks like D3 or Highcharts preferred
• Experience using Vercel
• Experience with Machine Learning (ML) and Artificial Intelligence (AI)
• Expert understanding of web accessibility with animations

Benefits

Remote-first approach