Associate Director, Experience Design

Summary

Join Method, a global design and engineering consultancy, as an Associate Director of Experience Design in Mexico City. You will lead multidisciplinary design projects, from initial concept to final execution, partnering closely with clients to meet their needs and exceed their business aspirations. Responsibilities include defining and designing multi-channel digital solutions, leading teams through complex projects, conducting research, and mentoring team members. You will collaborate with various teams, including engineers and product managers, to bring digital products to market. Method offers a collaborative and supportive work environment with a focus on work-life balance and numerous benefits.

Requirements

• Fluent in English with excellent verbal/written communication and presentation skills. Ability to successfully articulate design concepts and intent to your team and your client
• A portfolio in English that reflects a solid foundation in understanding the complexity and intricacies of business problems and the design process. It should follow a case study narrative articulating participation and personal role throughout each project
• Demonstrated success in defining, creating, and launching digital products and services
• 7+ years experience in design research, digital strategy, visual/interaction design, architecture, industrial design, human factors, digital product design and/or service design. 1+ year team management experience either in HR capacity or project team leadership
• Effective time management skills to balance project schedule with fast-paced deadlines
• Ability to collaborate with engineers, product managers, product designers etc. as it pertains to developing digital products
• A strong, empathetic leader on projects who inspires and encourages their team members to deliver the highest quality work

Responsibilities

• Define and design multi-channel digital solutions with different disciplines in a highly collaborative environment
• Lead multidisciplinary teams through complex projects
• Partner closely with a client, serving as an internal champion to ensure our work meets their needs and also serving as an advisor to further their business aspirations through design
• Plan, conduct, and interpret primary and secondary research to inform the user interaction and visual direction of a product or service. Research methods include user and business stakeholder interviews, generative customer research, usability evaluations, concept validation, and user testing
• Collaborate on and influence the different stages of a digital product—this includes shaping project scope, driving internal and external strategy, and conducting research
• Plan and host collaborative workshops and work sessions with internal and external teams
• Lead teams in the creation of experience and/or product design artifacts including archetypes, customer journeys, service blueprints, ecosystems, initial concepts, prototypes, design directions, design systems and detailed design documentation
• Mentor and/or manage others in the experience design discipline
• Impact Method through common missions that better serve our projects, our people and the world at large
• Practice responsible design (accessible and inclusive)
• Foster a culture of curiosity on the interplay between design, product and technology that manifests in how projects are framed and executed

Benefits

• Continuing education opportunities
• Paid time off and work-from-home policies
• Complementary private medical and dental coverage
• Fondo de ahorro
• Life insurance
• Health and wellness programs
• Parental leave
• Additional benefits including: IMSS, Aguinaldo, food vouchers