Associate Director, Learning And Development, Claims

Summary

Join Oscar as an Associate Director, Learning and Development and lead a team of managers in creating strategic learning initiatives and knowledge management practices within the claims operation. You will develop and implement programs to enhance employee skills and foster a culture of continuous learning. This role requires significant experience in learning and development, knowledge management, and team leadership. The position offers a blended work culture with remote options and a competitive salary and benefits package, including medical, dental, vision, paid time off, 401k, life and disability insurance, and performance bonuses. The base pay varies by location. You must reside in one of the listed states. This role reports to the Director, Claims Process Optimization.

Requirements

• 7+ years of experience in learning and development, knowledge management, or a related field
• 7+ years of experience coaching and developing learning or knowledge based teams
• 7+ years of experience using data and metrics to drive appropriate root cause analysis and action planning
• 6+ years of experience designing and implementing successful learning and development programs or knowledge management principles and practices
• 6+ years of experience working collaboratively with cross-functional leadership teams

Responsibilities

• Create and deliver claims training material, provide feedback to trainees, and make appropriate adjustments to improve retention and application of the claims training
• Develop cadence for continuous process improvement including new hire training, new product training and ongoing refresher training programs for all of claims operations
• Assist in developing and writing training to support operational initiatives on claims processing
• Ability to recommend and implement curriculum improvements to meet the evolving needs of the Claims industry
• Collaborate with internal departments to ensure consistency and accuracy of claims training materials
• Maintain a thorough understanding of the claims handling process, regulations, and best practices
• Identify skill gaps and training needs within the department and design targeted learning programs to address them through regular review of audit and quality assurance results
• Create a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performance
• Promote a culture of knowledge sharing and collaboration by implementing tools and practices that facilitate easy access to information
• Ensure that practices are integrated into daily operations and aligned with business outcomes
• Build, coach, and lead a rapidly growing team of managers that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction
• Stay abreast of industry trends, best practices, and emerging technologies in learning and development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Experience in healthcare or highly regulated or related field
• Operational improvement certification - Green or advanced belt certification
• Bachelor’s or Master’s degree in related field
• BSN or Clinical experience

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Oscar’s unlimited vacation program