Associate Director, Learning & Development, Claims

Summary

Join Oscar as an Associate Director, Documentation & Learning and contribute to the strategic direction of learning initiatives and knowledge management practices within the Claims team. You will be responsible for developing and implementing programs that enhance employee skills, improve operational efficiency, and foster a culture of continuous learning. This role involves creating and maintaining detailed process documentation, including SOPs and work instructions. You will also build and lead a team, ensuring that training programs are effective and aligned with business outcomes. The position requires a blend of claims operations, learning and development, and knowledge management experience. This is a blended work culture with a remote option available for those outside of commuting distance to our NYC, Tempe, or LA offices.

Requirements

• 7+ years of experience in a combination of claims operations, learning and development, knowledge management, technical writing or a related field
• 5+ years of people management and team leadership experience with ability to prioritize, allocate work and manage across multiple high-value projects at once
• 6+ years of experience working collaboratively with cross-functional leadership teams
• 3+ years of experience with benefit and contract interpretation or coding in professional/ institutional billing requirements
• 3+ years of experience analyzing and improving processes and workflows

Responsibilities

• Assist in the creation of a holistic claims training and documentation strategy
• Deliver claims training strategy inclusive of material creation, feedback to trainees, and adjustments to improve retention and application of the claims training
• Develop and maintain detailed process documentation, including standard operating procedures (SOPs), work instructions, and guidelines related to healthcare claims processing specifically
• Develop and implement a continuous improvement process for all Claims documentation, training and ongoing refresher trainings as well as curriculum improvements
• Work with internal stakeholders to ensure consistency and accuracy of claims documentation and training materials
• Create a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performance
• Ensure that practices are integrated into daily operations and aligned with business outcomes
• Build, coach, and lead a team that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction
• Translate technical or complex information into clear, user-friendly documentation
• Provide effective direction, mentorship, and influence to achieve departmental goals
• Stay abreast of industry trends, best practices, and emerging technologies in learning and development
• Compliance with all applicable laws and regulations
• Other duties as assigned

Preferred Qualifications

• Experience in healthcare or highly regulated or related field
• Operational improvement certification - Green or advanced belt certification
• Bachelor’s or Master’s degree in related field
• BSN or Clinical experience

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements