Associate Director, Medical Information, Endocrinology

Summary

Join Corcept Therapeutics as an Associate Director of Medical Information in Endocrinology. This role involves managing a medical information call center vendor, conducting literature reviews, developing response letters, and creating medical information strategies. You will collaborate with cross-functional teams and ensure compliance with regulatory guidelines. The ideal candidate possesses an advanced scientific degree and 7+ years of pharmaceutical/biotech experience, including call center management and endocrinology expertise. Corcept offers a competitive salary range of $181,000 - $212,900 and a remote work option.

Requirements

Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Serve as the primary liaison between the company and the medical information call center vendor, ensuring alignment with company standards and objectives
• Oversee the implementation and management of call center operations, including training programs, quality assurance, and performance metrics
• Monitor vendor performance through key performance indicators (KPIs) and service level agreements (SLAs), ensuring adherence to contractual obligations and high-quality service delivery
• Conduct regular meetings and touchpoints with the vendor to address performance, provide updates, and implement process improvements as needed
• Conduct comprehensive literature searches to gather and analyze scientific data pertinent to the company's products and therapeutic areas
• Interpret and synthesize scientific literature to provide insights for internal stakeholders, including assessments of competitor publications and identification of research gaps
• Create and maintain accurate, fair-balanced standard response letters (SRLs) and custom responses to unsolicited external medical information requests
• Proactively update and facilitate the review of medical information content, including standard response letters, custom responses, and FAQs, ensuring timely dissemination of current information
• Develop and execute medical information strategies to support therapeutic and business objectives, with a focus on new product launches
• Ensure the creation and maintenance of standard response documents and FAQs to address anticipated inquiries related to new products
• Analyze inquiry data to identify trends and insights, providing strategic input on emerging medical and scientific issues
• Maintain an advanced level of therapeutic knowledge relevant to the company's product portfolio
• Ensure all medical information activities comply with industry best practices and applicable regulatory guidelines
• Develop and maintain standard operating procedures (SOPs) for medical information processes
• Lead quality assurance programs for medical information activities, including regular audits and assessments of call center interactions
• Represent the medical information function during regulatory inspections and audits as needed
• Collaborate with cross-functional teams, including Medical Affairs, Regulatory, Legal, and Commercial, to ensure the dissemination of accurate and timely medical information
• Provide medical information support for internal stakeholders, including training and educational materials related to new product launches

Preferred Qualifications

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
• Proficiency with medical information databases and customer relationship management (CRM) systems
• Ability to manage multiple projects and priorities in a fast-paced environment
• Must be a strong team player and be willing to work in an environment where individual initiative and accountability to the team are required
• Demonstrates flexibility, positive attitude, ability to multitask and prioritize projects effectively
• Excellent data analysis, synthesis, medical writing, and editorial skills
• Strong problem-solving, influencing, and negotiation skills to build effective working relationships within Corcept and with external experts
• Strong proficiency using scientific search engines (PubMed, Google Scholar)
• Ability to travel for conferences, training sessions, and meetings
• Advanced scientific degree (PharmD, Ph.D., M.D., or equivalent)
• 7+ years of experience in the pharmaceutical or biotech industry, with a focus on medical information and call center management
• Previous experience in endocrinology therapeutic area
• Demonstrated experience in overseeing medical information call center operations, including vendor management
• Experience with new product launches and the associated medical information requirements

Benefits

• The pay range that the Company reasonably expects to pay for this position is $181,000 - $212,900
• #LI-Remote