Associate Director of Clinical Product Strategy

Summary

Join Ro, a leading direct-to-patient healthcare company, as an Associate Director of Clinical Strategy and lead clinical efforts across Sexual Health, Dermatology, and Fertility verticals. You will be a clinical leader on a cross-functional team, optimizing patient and provider experiences, and serving as an internal clinical expert. Responsibilities include building and improving SDF products and services, providing clinical input to various teams, communicating with and training providers, and collaborating with stakeholders to optimize care delivery. The ideal candidate possesses a clinical medicine background, a product-oriented mindset, and a strong desire to innovate in healthcare delivery. This role offers the opportunity to leverage technology to scale high-quality care and empower patients through education and access. You will work collaboratively with cross-functional teams and contribute to Ro's mission of delivering the easiest, most effective care possible.

Requirements

• MD or DO who has completed residency, preferably in internal medicine or family medicine
• 3+ years of prior experience working with product managers and designers
• Strong desire to innovate and design new ways of delivering care in order to provide high-quality care at scale
• Adept at mastering new systems (technology) to communicate and execute deliverables
• Comfort with using data and analysis to drive decision-making and optimization of the patient experience
• Strong empathy for patients and desire to build patient-centric care experiences
• Excels at using first principles thinking to deconstruct clinical requirements and drive product decision-making
• Familiarity with interpreting and applying medical guidelines and understanding risk management concepts
• Appreciation of technology’s ability to reduce costs and increase access on a national scale
• Strong “roll up your sleeves” attitude - no task is too small for you

Responsibilities

• Support all aspects of clinical work to build and improve our SDF products and services (encompassing diagnostics, care delivery, and physical product innovation)
• Optimize patient and provider experiences across SDF conditions by updating patient intake questions, clinical briefs (e.g., strategy, treatment principles), and treatment plans across all offerings
• Be the accountable clinical leader on a cross-functional team and provide clinical input into Digital Product, Design, Marketing, Strategy, etc
• Serve as an internal clinical expert on all aspects of Sexual Health, Dermatology, and Fertility (SDF)
• Serve as a SDF clinical champion for Ro’s affiliated provider practice (encompassing MDs/DOs, NPs, and RNs)
• Communicate with and train providers on the platform on new offerings and best practices in SDF healthcare
• Act as advocates for both patients and providers interacting on our platform
• Partner with teams (e.g., Quality and Safety) and the provider group to optimize care delivery, quality, and safety
• Collaborate with internal Evidence Generation team and external advisors to continuously improve care delivery across conditions
• Serve as the clinical content owner for SDF
• Lead the development, maintenance, and optimization of provider-facing clinical guidelines, patient messaging tools and training materials for Ro’s affiliated medical group
• Collaborate with internal stakeholders (e.g., Clinical Strategy, Product Marketing, Growth, Digital Product, Care Delivery) to ensure consistency, accuracy, and clarity of clinical messaging across provider and patient touchpoints
• Translate clinical strategy and scientific literature into patient-friendly content across formats, including written materials, video scripts, taglines, and more

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness