Associate, Machine Learning Engagement Manager

Summary

Join OfferFit's growing Implementation team as an Associate, ML Engagement Manager. This critical role involves owning all phases of program execution for designing, configuring, and expanding OfferFit use cases. You will work closely with implementation engineers and customer stakeholders, leading design sessions, championing project management excellence, and proactively mitigating risks. The ideal candidate is passionate about technical program delivery, process engineering, and building strong customer relationships. OfferFit offers a fast-paced, supportive environment with opportunities for professional development and growth. The position includes a competitive salary and benefits package, including generous PTO, parental leave, and a 100% remote work environment.

Requirements

• Candidates must be able to fully overlap and support North America time zones
• Must be fluent in English, both written and verbal
• Up to 10-15% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events

Responsibilities

• Own all phases of OfferFit use case delivery working alongside OfferFit implementation engineers and customer executives, marketers and IT stakeholders
• Run design sessions with customers to decide on and document use case requirements and integration approach
• Champion delivery & project management excellence through development of process playbooks and best practices
• Proactively identify, escalate and mitigate potential project risks
• Build relationships with key stakeholders at OfferFit customers
• Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
• Participate in determining OfferFit’s product strategy

Preferred Qualifications

• Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
• People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
• Technology enthusiast: you are on the lookout for ways to improve processes with technology and automation
• Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
• Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech

Benefits

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
• Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
• Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
• [US Only] Competitive benefits (major medical, vision, dental and LTD) and 401K matching program
• The base salary range for this position in the United States is $89,000 - $134,000 per year plus eligibility for additional bonus ranging $12,000-$18,000
• Eligibility for an end of year performance bonus, commissions (when applicable) and/or equity options may be provided as part of the compensation package