Associate Maintenance Advisor

Summary

Join Fleetio as our Associate Maintenance Advisor and support our Maintenance Shop Network by implementing customer-facing services and driving internal improvements. You will own a portfolio of customers, managing their repair decisions and collaborating with internal stakeholders. This new role involves shaping processes, identifying system needs, and advocating for customers. You'll leverage your automotive maintenance expertise and business acumen to contribute strategically and tactically. The position requires strong communication and collaboration skills, working with various teams within Fleetio. This is a chance to build a new role from the ground up and make a significant impact on Fleetio's Maintenance Shop Network.

Requirements

• 5+ years of experience in automotive repair
• ASE Certified in 4-6 categories
• Comfortable with standard professional systems, such as Excel, email, Powerpoint/Google Slides
• A demonstrated ability to communicate effectively with a variety of stakeholders through a variety of platforms, including phone, email and zoom
• Self-starter who can work autonomously
• Ability to chase things down and seek out answers that may not be immediately apparent
• Comfortable with change, experimenting and trying new ideas

Responsibilities

• Maintain a portfolio of customers, managing their repair decisions
• When repairs occur outside your approval thresholds, escalate to the customer with a recommendation
• Utilize your maintenance background to provide expert guidance to your customers on their maintenance decisions
• Provide each customer with a periodic review of their account, offering best practices and guidance on suggested policies to reduce overall spend and improve driver efficiency
• Join the broader Shop Network team, detailing common themes and helping find solutions to continuously improve the overall product and customer experience
• Provide regular updates to various groups, such as Product, Customer Experience Leadership and our Executive team on the progress of the role, articulating any needs you may have while building out SOPs such as systems or reports

Preferred Qualifications

Previous experience in a Service Advisor role or Fleet Manager role preferred

Benefits

• Multiple health/dental coverage options (100% employee cost coverage; 50% cost coverage for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks
• 12 company holidays + 2 floating holidays
• Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend- $125 quarterly
• Mac laptop + new hire equipment stipend
• Remote working friendly since 2012 #LI-REMOTE