Associate Manager - Healthcare Claims Automation

Summary

Join Sutherland as an Associate Manager - Healthcare Claims Automation and lead a remote team, exceeding performance targets. You will manage team metrics, coach and mentor consultants, keep management informed, and drive organizational initiatives. This role requires 2-3 years of experience as an Associate Manager in Claims Adjudication processing within a Healthcare Program. Strong analytical, communication, and leadership skills are essential. The ideal candidate will also possess healthcare claims automation experience and TMU certification.

Requirements

• Must have a minimum of 2-3 years of Associate Manager in Claims Adjudication processing experience within a Healthcare Program (MANDATORY)
• Ability to lead, motivate and coach agent-level employees
• Open availability
• Ability to work in MS Office and other program-specific platforms
• Ability to work in a fast-paced environment
• The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Responsibilities

• Drive the performance of a remote team of Consultants, meeting and exceeding all KPI targets
• Strengthen Relationships: manage attrition, shrinkage, and other critical metrics of the team
• Influence the Lives of Others: coach and mentor Consultants, providing feedback and performance management
• Keep Management Updated: inform leadership on the latest trends of end-user customers and provide feedback to Operation Managers
• Define Sutherland's Reputation: drive organizational initiatives within the team to boost performance

Preferred Qualifications

• Healthcare claims automation experience preferred
• TMU certified preferred