Associate Manager of Credentialing

Summary

Join SonderMind as a Credentialing Associate Manager and play a critical role in connecting providers to clients. You will lead a team, improve credentialing processes, ensure adherence to standards, and collaborate with other departments. This role requires experience in credentialing and leadership, a strong attention to detail, and problem-solving skills. You will report to the Manager of Credentialing Operations and contribute to SonderMind's mission of making therapy accessible. Success involves quickly understanding the credentialing process, managing your team effectively, and implementing process improvements. SonderMind offers a competitive salary and benefits package.

Requirements

• Minimum two years experience in Credentialing, preferably in a leadership role
• Minimum one year of Primary Source Verification experience
• Experience working within NCQA Standards and a high working knowledge of the standards and updates
• Exceptional attention to detail
• You’re intellectually curious and naturally pull the string until you find the answer
• Motivated and eager to learn, ability to adapt to new technologies, processes and workflows
• Strong problem-solving skills and attention to detail
• Flexibility to work in a fast-paced, dynamic environment
• Goal-oriented with a strong drive to achieve results at a team-level

Responsibilities

• Manage a team of credentialing associates who are tasked with onboarding new providers through the credentialing process (including PSV)
• Investigate and resolve provider issues related to credentialing, collaborate with other departments, and ensure that all inquiries, concerns, and requests are addressed promptly and effectively
• Ensure the team successfully achieves their goals and business objectives for your area of scope
• Assist with NCQA Accreditation preparation, updates, and submission
• Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities
• Manage multiple priorities effectively within established deadlines and metrics
• Other responsibilities and ad-hoc projects based on business needs

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!