Associate Manager, Site Reliability Engineering

Summary

Join ServiceNow as a team manager, driving automation efforts and improving infrastructure reliability. You will analyze processes, provide training, onboard new hires and technologies, and act as crisis management. This role requires experience in AI integration, Linux, databases, systems, coding, team management, and monitoring solutions. The position demands strong communication and attention to detail, and requires Public Trust Position (PTP) Tier 2 Level suitability. While not required, additional certifications (RHCE, CCNA, ITIL) are beneficial. The position involves working a second or third shift, including one weekend day.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of Hands-on technical skills in Linux, databases, systems and coding
• Experience in team management
• Design and implementation of monitoring solutions for large and scalable environments
• Experience with cloud operations, follow-the-sun and geographic distributed teams
• Experience working in software, platform and infrastructure delivered as a service
• Knowledge of principles and methods involving ITIL v3
• Outstanding interpersonal skills and strong communication skills, both written and verbal
• Uncompromising attention to detail
• This position requires the Public Trust Position (PTP) Tier 2 Level suitability adjudication. If offered employment, you must be willing to complete and successfully pass the adjudication process. Any employment is contingent upon obtaining the required adjudication

Responsibilities

• Team management, career development, project prioritization and performance review
• Drive a culture of intolerance to manual activities that promotes automation efforts
• Drive initiatives with partner teams to improve the reliability of the infrastructure
• Act as crisis management to orchestrate actions towards sustainable solutions
• Analysis and evaluation of existing processes to drive continuous improvement and efficiencies
• Provide training and support to partner teams that interface with SRE
• Onboarding of new hires to enable their success in their roles
• Onboarding of new technologies, systems and automations into the team
• Ability to work second or third shift which cover one weekend day

Preferred Qualifications

RHCE, CCNA, ITIL or other industry certifications