Associate, Merchant Risk Operations

Summary

The job is for an Associate, Merchant Risk Operations at Airwallex. The role involves assessing fraud, credit, and brand risk, building appropriate processes for ongoing monitoring of credit, fraud, and dispute/chargeback trends, working with merchants on chargeback or dispute solutions, providing suggestions to improve merchant risk related products, policies, and processes, improving risk operational SOPs and training materials, conducting daily queue management of merchant risk monitoring cases, and analyzing leads quality and review decision accuracy.

Requirements

• At least 5 years of experience in fraud / credit risk / compliance function with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing
• Fluent in English and Mandarin
• Strong analytical skills and attention to detail
• Deep understanding of merchant risk evaluation, has strong ability to identify the risk and remediation actions with consideration including but not limited to industry verticals, business models, financial status, and portfolio risk performance
• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking
• Has strong project management skills for improving processes, policies and products
• Experience in acquiring product and payment industry
• Ability to work independently in a fast-paced and rapidly changing environment
• Excellent team player capable of learning and sharing knowledge in a team environment
• Excellent communication skills are essential with direct communication with merchants and the ability to discuss key risk indicators on accounts and financial performance of the business with key stakeholders including owners of a business and accountants
• Confident communicator with the ability to interact at all levels, including working closely with cross functional teams

Responsibilities

• Assess fraud, credit and brand risk and determine the risk exposure calculation methodology on existing merchants
• Use business credit reports, financial documents, and related investigative research tools to conduct risk assessment of Airwallex’s merchants
• Support to build appropriate processes of conducting ongoing monitoring of credit, fraud, and dispute/chargeback trends of merchant
• Work with merchants on chargeback or dispute solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans
• Provide suggestions on current merchant risk related products, policies, and processes in order to improve the operational effectiveness
• Continuously improve risk operational SOPs and training materials, be responsible for conducting regular training and sharing sessions to the team
• Be responsible for daily queue management of merchant risk monitoring cases, conduct the analysis of leads quality and review decision accuracy

Preferred Qualifications

Experience with SQL is a strong plus