Airwallex is hiring a
Associate, Merchant Risk Operations

Summary

The Associate, Merchant Risk Operations role at Airwallex in San Francisco is responsible for conducting holistic risk reviews of merchants and improving operational efficiency within the Operations team. The ideal candidate has at least 5 years of experience in fraud/credit risk/compliance function with a strong understanding of credit risk evaluation.

Requirements

• At least 5 years of experience in fraud / credit risk / compliance function with experience in Fraud, Credit Risk, transaction processing or Chargeback Processing
• Strong understanding of credit risk evaluation, including risk evaluation methodologies including but not limited to industry verticals, business models, financial status, and portfolio risk performance
• Experience in payment acquiring product and payment industry, including cards and local payment methods
• Exceptional data analytics skills and resourcefulness
• Experience in problem-solving, including the ability to recognize non-obvious patterns and out-of-the-box thinking
• Ability to work independently in a fast-paced and rapidly changing environment
• Excellent team player capable of learning and sharing knowledge across a global team
• Comfortable working with customers directly

Responsibilities

• Assess fraud and credit risk and determine the risk exposure calculation methodology on new and existing merchants across Airwallex’s product suite
• Streamline and up-level our merchant onboarding and risk monitoring programs
• Clearly explain Airwallex’s risk policies to internal and external stakeholders
• Work with merchants on chargeback or dispute solutions and leverage the knowledge to provide guidance towards the risk performance improvement plans
• Use business credit reports, financial documents, and related investigative research tools to conduct risk assessment of Airwallex’s merchants
• Provide suggestions on current merchant risk related products, policies, and processes in order to improve the operational effectiveness
• Collaborate with cross-functional partners to understand merchant’s business activities, and communicate risk trends, patterns to different stakeholders according to risk assessment
• Be responsible for daily case management

Preferred Qualifications

• Experience with SQL
• Experience at a high-growth fintech
• Experience in fast-paced startup environments