Associate Principal Consultant

Summary

Join our team as a Travel & Hospitality Consultant to support global Enterprise Architecture consultancy engagements and develop our Hospitality Practice and GTM strategy. You will leverage your expertise in hotel management and travel tech to serve internal and external clients. Key responsibilities include performing as a Senior Business Analyst, producing high-quality deliverables, leading business analysis for hospitality projects, gathering and documenting business requirements, conducting gap analysis, collaborating with various teams, acting as a subject matter expert, supporting system implementations, defining KPIs, facilitating workshops, managing stakeholder expectations, and preparing business cases.

Requirements

• Minimum 10 years experience in the Hospitality business domain
• Strong domain expertise in hotel and / or leisure resorts operations required
• Excellent communication, stakeholder management, and documentation skills
• Fluency in English is a must

Responsibilities

• Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients, proactively suggesting process improvements and optimization of operations based on data and best practices
• Produce high quality artifacts and consulting work deliverables for CXO level stakeholders and operational management
• Lead end-to-end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile/web guest experience platforms
• Gather, create and/or document detailed business processes or functional requirements from stakeholders including operations, marketing, sales, finance and IT areas, linking those to technologies available in the market
• Conduct gap analysis, process mapping (for example: as-Is vs to-be guest journey), and root cause analysis to identify opportunities for operational improvements
• Collaborate with product managers, solution architects, and UX/UI teams to translate business needs into system designs and digital products features
• Act as a subject matter expert (SME) for hospitality solutions, evangelizing on industry best practices and compliance standards
• Support systems implementation, data migration, and user acceptance testing (UAT) for hospitality related projects requiring a domain SME
• Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction
• Facilitate and /or support workshops, requirement-gathering sessions, and stakeholder 121 interviews
• Manage stakeholder expectations and ensure alignment between business needs and technical solutions
• Prepare business cases, cost-benefit analysis, and feasibility studies for new initiatives

Preferred Qualifications

Spanish, Arabic, Chinese, French and other languages will be a plus

Benefits

• Great team and exciting work: Be part of a supportive team and work on meaningful projects
• Remote-friendly: Work from home or come to our modern offices—your choice
• Modern tools: We provide the latest tech to help you do your best work
• Employee ownership: Take part in our program that lets you share in the company’s success
• Career growth: Opportunities to grow and get promoted within the company
• Flexible benefits: Choose the perks that suit you best with our flexible pay system