Associate Principal Engineer, Delivery Manager

Summary

Join Nagarro, a Digital Product Engineering company, as an experienced SAP CX consultant with 11+ years of experience. You will lead and own C4C implementations, showcasing a consulting mindset and ensuring client satisfaction. Responsibilities include project planning, stakeholder management, team mentoring, and quality assurance. You will leverage your expertise in SAP CRM processes, data modeling, integrations, and BTP to deliver high-quality business solutions. The role requires strong communication and leadership skills. You will also assist in responding to new project requests and identifying opportunities for cross-selling or upselling Nagarro's offerings.

Requirements

• Total experience:11+years
• Strong working experience in SAP CX with a strong focus on SAP Sales Cloud (C4C)
• Minimum of 2–3 full lifecycle C4C implementations in a lead/ownership role
• Strong understanding of SAP CRM processes, data model, custom objects, workflows, and SDK scripting
• Proven integration experience with SAP ERP/S/4HANA and middleware tools like CPI or PI
• Experience with other SAP CX solutions like CPQ or Service Cloud
• Familiarity with SAP BTP and Fiori-based extension strategies
• Hands-on expertise with tools like Key User Tools, SDK, UI Adaptation, and Business Configuration
• Strong communication and leadership skills with a proactive attitude
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Ensuring client satisfaction above all else
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case
• Planning, organizing, and monitoring the project to deliver high quality business solutions
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro's offerings